Terms of purchase
General terms and conditions for your purchase
1. About these Terms
1.1 This text describes the terms and conditions that apply to your purchase. If there is anything in the document that you find unclear or if you have any questions, please do not hesitate to contact us.
1.2 These general terms and conditions (”The conditions”") applies when you, as a consumer, make a purchase from us via eezyflow.see and related websites (”The website”""). When you place an order on the Website, an agreement is entered into between you and Anti-Snore Partner Sweden AB, with corporate registration number 556800-8865 and VAT registration number SE556800886501 ("”Eezyflow”, ”"us"” or ”"we”).
1.3 In addition to these Terms, you will find information about how we handle your personal data in our privacy policy. You can find this information on the Website.
2. How to contact us
If you have any questions about these terms or your order, please feel free to contact us. You can easily reach us by writing to us at kundservice@eezyflow.com or via the contact form.
3. Agreement and order
3.1 When you make a purchase on the Website, you accept these Terms. To make a purchase on the Website, you must have the right to enter into contracts, e.g. not be under guardianship.
3.2 In addition to what is stated above, we may need to refuse an order if you have provided us with incorrect information at checkout, if we suspect attempted fraud, or if the order cannot be completed due to the product being out of stock.
3.3 Once you have completed your purchase on the Website, we will send you an order confirmation via email as soon as possible. When the order confirmation is sent, a purchase agreement between you and Eezyflow has been concluded. We encourage you to save the order confirmation to facilitate future communication with us.
4. Prices and payment
4.1 When ordering, the prices stated on the Website at the time of ordering apply, unless otherwise expressly agreed or unless the circumstances clearly indicate otherwise.
4.2 All prices are presented in local currency and include VAT and payment fees.
4.3 If the price or information about a product listed on the Site is incorrect and you knew or should have known this, the price or information will not apply to your purchase. If you have ordered a product that was incorrectly priced, we will contact you.
4.4 If we offer a discount or offer, the discount or offer cannot be combined with other offers.
4.5 Depending on your country of residence at the time of purchase, we offer different payment options. The available payment options and any restrictions are stated on the Website and at checkout. We and the payment service providers have the right to choose which payment options we offer from time to time. The following applies depending on the payment option you choose:
a) We use Klarna Checkout as our payment solution. No card details are stored with us, they are saved with our payment service provider Klarna. Klarna supports 3D Secure and is PCI-DSS certified.
b) If you pay for your purchase with a valid credit card, the amount will be reserved when you complete the purchase. This reservation will later be released, and you will be charged when your order ships.
c) If you pay with invoice via Klarna > you enter into an agreement with Klarna and the right to receive payment and all associated rights are assigned to Klarna. Payment may therefore only be made to Klarna. If you miss the due date > and Klarna's terms and conditions will apply in addition to these Terms and Conditions, click here >
5. Products and product information
5.1 We do everything we can to provide accurate information on the Website. However, should an error occur, such as a typo, incorrect product description or incorrect stock balance, we reserve the right to correct such errors.
5.2 Images depicting products on the Website, in advertisements and other marketing materials should be viewed solely as illustrations and not as specifications of the product's features, functions, origin or as any warranty.
5.3 The Website and all of its content are owned by us or, where applicable, by our licensors. The information on the Website is protected by, among other things, intellectual property rights and marketing laws. This means that you may not copy or use Eezyflow’s trademarks, trade names, product names, images and graphics, design, layout and information about products, services and other content without our prior written consent.
6. Shipping and delivery
6.1 When purchasing a product, a shipping cost will be added. The cost will be displayed when ordering and before you complete your purchase.
6.2 Products will be delivered to you according to the delivery option you select at checkout. You will find information about your options on the Website and at checkout. Please note that delivery restrictions may occur, in which case we will notify you before you complete your purchase.
6.3 The expected delivery time is always stated on the Website and in the order confirmation. We always aim to deliver your order within the estimated number of business days for delivery stated on the Website and in your order confirmation. The time for delivery may vary depending on where you live, which delivery option you choose. If your order is delayed, we will contact you.
6.4 We currently only deliver within the countries listed on the Website. We do not deliver to islands or other locations that do not have fixed bridge connections or where global shipping companies do not normally deliver. We also do not deliver to an address in a country or region where there is war, conflict or instability of any kind or to locations to which it is illegal for us to deliver (for example, where there is a trade embargo).
6.5 When your order is delivered, you will receive a notification indicating where and when your order can be picked up. Depending on the delivery option you have chosen, delivery may be to your home or to a collection point. You are responsible for picking up your order during the time specified in the notification.
7. Right of withdrawal
7.1 According to EU consumer protection legislation, as a general rule, you as a consumer have the right to cancel your purchase within 14 days from the day on which you, or a person acting on your behalf, receives the product.
7.2 The right of withdrawal does not apply to products that are not suitable for withdrawal due to health and hygiene reasons. if you have broken the seal on the product. When you order a product for which the right of withdrawal does not apply, you will receive information about this from us.
7.3 In addition to breaking the seal on the product (for hygiene reasons), you have the right to open the packaging and examine the product to the extent necessary to assess its nature, properties and function. You have the right to cancel your purchase for a full refund in accordance with the terms below if you notify us within 14 days.
How to cancel your purchase (if the right of withdrawal applies)
7.4 If you wish to exercise your right of withdrawal, you must notify us before the withdrawal period expires. You can do this by contacting customer service who will assist you with the return. You can easily contact us by writing to us at kundservice@eezyflow.com or via https://www.eezyflow.com/kontakt. You can also use the prepaid return form from the packaging or the Swedish Consumer Agency's standard form for exercising the right of withdrawal which you can find here>. Cancellation form at unbroken seal on box and a pre-printed return/shipping note to Bonver Logistics is included in the shipping carton.
7.5 Unclaimed packages. We reserves the right to charge the costs for handling that arise from packages not collected (return shipping, shipping costs, etc.). Therefore, we charge a fee of max. 200 SEK depending on weight if a package is not collected. The shipment is with the postal service for 7-14 days (depending on (shipping method) ibefore it is returned to us.
7.6 You should return the product with unbroken seal within 14 days of notifying us that you have cancelled your purchase. You are responsible for the cost of the return. IMPORTANT! Use the enclosed return shipping label. to Bonver Logistics, c/o Anti-Snore, Gåshaga Brygga 1, 181 66 Lidingö.
7.7 Make sure to pack the product carefully and preferably in the shipping carton as you are responsible for the condition of the product from the time of receipt and during return shipping. Failure to pack the product in such a manner may affect your rights upon return.
Your refund
7.8 We will give you a full refund if you decide to cancel your purchase. However, we are entitled to deduct an amount by which the value of the product has been reduced if you have used the product more than necessary to establish its nature, characteristics and function. Such deduction will be made according to the value of the product upon return compared to the original value at the time of purchase. See points 7.2 and 7.5
7.9 We will reimburse you as soon as possible and always work hard to ensure that you receive your refund quickly. You will receive your refund within 14 days from the day you notified us that you wish to cancel your purchase. However, we will not issue the refund until we have received the product back or before you have shown that you have sent it. The refund will be made to you using the same payment method you chose at checkout. Our payment provider Klarna will handle the refund, in the same way you paid for your order.
8. Complaints
8.1 If there is a defect in your product, you have the right to complain about the defective product in accordance with mandatory consumer protection legislation in force in the country where you are domiciled. In Sweden, the right to complain applies for three years from the date you received the product. Please note, however, that our products have a shorter shelf life. The expiration date for your product is stated on the product or on the product packaging.
8.2 To make your complaint effectively, we recommend that you contact our customer service. You can easily contact us by writing to us at kundservice@eezyflow.com or via the contact form. You can also write to us and send by post to Anti-Snore Partner Sweden AB, Lyckornas Väg 11, 139 53 Värmdö. For questions email.
8.3 Please ensure that you pack the product carefully and preferably in the original packaging as you are responsible for the condition of the product from the time of receipt and during return shipping. Failure to pack the product in such a manner may affect your rights in the event of a complaint.
8.4 Once the product you are complaining about has been received and the complaint has been found to be valid, we will compensate you in accordance with applicable law. This means that the fault will be rectified or that we will replace the faulty product with a new one. If neither of these options is possible, we can instead make a refund to you. Please note that we have the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable law.
9. Our obligations
9.1 If there is something wrong with your product or if your order is delayed, we are liable for damages in accordance with applicable mandatory consumer protection legislation and to the extent that you have taken reasonable steps to limit your damage.
9.2 We are not liable for damages caused by unforeseen circumstances beyond our control, such as war or natural disasters. However, you have the right to cancel the purchase under mandatory consumer protection legislation.
10. Other
10.1 We are a Swedish company headquartered in Sweden and are therefore subject to both Swedish and European regulations. However, you are always entitled to exercise the rights available to consumers in your country of residence. This means that we will always comply with mandatory consumer protection legislation applicable in your country of residence. We have no intention of excluding or limiting such rights under these Terms.
10.2 We have the right to assign all or part of our rights and obligations under the Agreement to a third party without your prior consent. Furthermore, we have the right to transfer or pledge claims to a third party without your prior consent. However, you may not assign or transfer any part of your rights or obligations under the Agreement without our prior written consent.
11. About these Terms
11.1 We have the right to change these Terms, but the terms that you accepted at the time of your purchase always apply to that purchase. Any changes will be reflected in the most recently published version of the Terms on the Website. Changes will come into effect from the time you have accepted the Terms, i.e. when you make a new purchase on the Website.
11.2 These Terms shall be construed and applied in accordance with Swedish law. If any provision of these Terms is held invalid or unenforceable by any court, authority, arbitration tribunal or alternative dispute resolution body of competent jurisdiction, the remainder of such provision and all other provisions shall remain valid and enforceable to the fullest extent permitted by applicable law.
12. Disputes
12.1 You are welcome to contact our customer service team if you have any complaints or questions regarding your order. You can easily reach us by writing to us at kundservice@eezyflow.com or via the contact form.
12.2 If a dispute arises that we cannot resolve together, you can always use alternative dispute resolution in your home country. In the event of a dispute, we always follow such recommendations from recognized alternative dispute resolution bodies. To access the alternative dispute resolution body in your country, click here. In Sweden you can contact the Swedish National Board of Complaints (ARN). You can contact them through their homepage or by sending a letter to Box 174, 101 23 Stockholm.
12.3 You also have the opportunity to complain via the EU's online dispute resolution platform, which you can reach at here.
12.4 Notwithstanding the above, any disputes may also be resolved in any competent court in your home country.
The terms and conditions were established by Anti-Snore Partner Sweden AB on July 3, 2020.
